Covers policies, controls, and compliance procedures for effective internal governance.
Understand workflows, instruments, and risks in interbank settlements and payment systems.
Learn account onboarding, KYC compliance, and customer risk categorization.
Core skills for new tellers: customer service, cash handling, and operational compliance.
An interactive simulation to practice and improve cross-selling in branch banking.
This course equips participants with the core mindset, techniques, and skills needed to excel in modern sales. Learners will explore how to effectively capture attention, spark customer interest, and build conviction to close deals—while maintaining professionalism and trust. Through realistic scenarios, role-plays, and interactive activities, participants will learn how to identify customer needs, handle objections, and communicate persuasively yet ethically. The course emphasizes relationship-building, listening, and unselfish selling to drive long-term success.
Interactive journey to identify, apply, and improve emotional intelligence at work.
Understand cyber threats, data protection, and secure digital behavior in financial institutions.
Understand data types, classification levels, and how to protect critical banking systems.
Learn how to deliver consistent and exceptional customer service in banking.
